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Step 3 = Your Core Referral Message

Service, Product, Retail, Construction, Professional services, Employee, and Volunteer … it doesn’t matter. A referral system should include 7 basic steps that helps you identify and succeed in ways you never imagined. The principles are outlined in a 7-step process that we will communicate this week in leading up to Referral Week. It is the basic understanding on how to apply the Referral Flood program to Your Business or Organization.

Step #3 – Create and communicate your core referral message – your referrer must be able to easily explain the value you bring to anyone who they refer. “Business901 implements marketing systems.”  Now, how do you go about defining your core referral message. Is it different than your typical core message?

Referral Venn  

Your Referral Message must be very concise to your Target Referral Market. If not the effectiveness of your message will be greatly reduced and may even be non-existent. You must develop a message that has the ability to be transferred effectively and rapidly cross the network, much like the game of telephone that played as a child. If your message has to repeated: Short, concise and to the point is important. Where a core marketing message may solicit a "How do you do that?" A core referral message should solicit: Can they do this or a What do they do? More about the answers later.

Looking at my Referral Venn diagram, look at the overlapping of circles. You must envision what core message you want to express to each particular group. The trade organizations you belong to may not have any interest or similarities to the message that you are sending to you vendors. Or it may be the exact message same message you send to each. Why would this matter? By organizing your referral clients according to core message you can start build a referral funnel for each perspective group and see what message and material will be similar to each one. Many companies will develop a referral program without integration and/or try sending the same message out to all. Customizing the program to each sector will make it work but by integrating the process, you will be able to manage it and develop it to its fullest extent.

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Actually most people tell me the their marketing is working, they just don’t have the time. Or, they would like to make it more professional. Or, maybe I could help them with start a blog.  Very few people ever admit to a marketing problem.  Even the better organizations that have built a great branPicture1d will leverage it as well as they should.  And the single one thing that stops them is understanding their ideal customer, or the term buyer persona. They even spend little time on the process he uses to purchase and the expectations he has of the product.

The most used the excuse I see in developing a buyer persona is that the buyers vary too much.  Okay, let’s just try to segment a portion of your customers.  Maybe it’s only 10% or if your lucky as high as 50%.  But creating some channel will facilitate in mapping out that buyer persona.  If we look at how will the purchase was made and determined by that group, it will lead into some very insightful information.  But I would encourage you to really try to understand the compelling reason they chose you.  That reason alone can clarify your marketing your sales processes, and improve your production forecast.

I know that may sound silly over just one statement but look at it this way.  If you could know the compelling reason that 50% of the customers buy from you, what would that mean to your bottom line?

P.S. A quick check to validate this, would be to talk to a few prospects that you lost.  Ask them what their compelling reason, not to buy from you.

We use our Lean Marketing Assessment to see where you stand and how well you leverage your core message and it is at the basis of our Product launch strategy. Learn more about these two products.

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